Spa Etiquette & Policies
Everything You Need to Know Before Your Visit
Our Commitment to You
At Adagio Day Spa, our mission is to create a destination where all of our guests can receive the highest level of care, in an environment that nurtures the mind, body, and spirit. Our team of highly trained professionals is dedicated to educating themselves and sharing their inspiration, information, and tools to help you look and feel your very best.
Policies
Reservations
We recommend scheduling your appointment as far in advance as possible. Please arrive 10–15 minutes before your appointment time so we can start your service promptly. Arriving late may result in a shortened service, and full price will still apply. A credit card or gift card number is required to guarantee your reservation. For appointments guaranteed with a gift card, cancellation and no-show fees may be deducted from the gift card balance. Please notify us of any allergies or sensitivities when scheduling so we can plan accordingly.
Cancellation & No-Show Policy
We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice.
Standard Appointments: Cancellations or rescheduling requests made with less than 24 hours’ notice will be charged 50% of the scheduled service(s).
Same-Day Appointments: Appointments booked on the same day are considered confirmed at the time of booking. If canceled or rescheduled after booking, 100% of the scheduled service(s) will be charged.
After-Hours Appointments: Appointments scheduled outside our regular business hours are specially reserved for you. Cancellations or rescheduling requests made with less than 24 hours’ notice will be charged 100% of the scheduled service(s).
No-Shows: No-shows for any appointment will be charged 100% of the scheduled service(s).
Group Reservations & Multiple Services: Reservations for two or more guests, or appointments that include three or more services, require at least 48 hours’ notice for cancellation or rescheduling. Cancellations or rescheduling requests made with less than 48 hours’ notice will be charged 50% of the scheduled service(s). No-shows will be charged 100%.
Thank you for respecting the time reserved especially for you and our service providers.
Group Bookings
For formal group bookings of three or more guests, please contact our spa coordinator for group booking policies and availability. A completed contract and deposit are required to secure your reservation and pricing. A 20% gratuity is added to all spa parties. Exclusive use of the spa is available upon request — please inquire for fees and availability.
Cell Phones
To preserve the tranquility of the spa, we kindly ask that you turn off your cell phone upon arrival and keep your voice soft while inside. If you need to make a call, please let your therapist know so you may step out without disturbing other guests.
Prices and Services
Prices and services are subject to change without notice. We do our best to keep clients informed of any changes, and encourage you to confirm current pricing and availability when booking.
Gift Card Policy
Gift cards are available in any amount and may be purchased at the spa, by phone, or through our website. All gift card purchases are final and non-refundable, and cannot be redeemed for cash. Gift cards are valid for 5 years from the date of purchase.
Gratuity
Gratuity is not included in the price of services or spa packages. Customary tipping is 15–20% per service provider, and may be added at checkout by cash or card. Parties of three or more will have a 20% gratuity automatically added to the final bill.
Personal Belongings & Loss or Damage
Please leave valuables and jewelry at home when possible. If you do bring them, we recommend keeping them with you in your treatment room. Adagio Day Spa is not responsible for lost, misplaced, or damaged belongings.
Spa Promotions
Spa specials cannot be combined with any other offer, promotion, or gift card.
Return Policy
We stand behind the quality of the products we offer. If a home-care product is found to be defective or causes an allergic reaction, we will exchange it within 14 days of purchase. We’re unable to provide cash refunds for returned products; instead, spa credit will be issued toward other products or services.
Children
To maintain our serene atmosphere, we kindly ask that children not accompany guests to the spa unless receiving a treatment themselves. Children under 16 must be accompanied by an adult, and all guests under 18 must have a parent or guardian sign their initial consultation form. Adults are responsible for monitoring a child’s behavior while at the spa.
Late Arrivals
Arriving late for an appointment may require us to shorten your service so we don’t delay other guests — full service charges will still apply.
Health Conditions
Please let us know at the time of booking about any health conditions, allergies, injuries, or special requirements that may affect your service.
Consultation Policy: Permanent Makeup & Corrective Skin Treatment
A consultation is required before booking any permanent makeup or corrective skin treatment. During your consultation, we’ll learn about your goals, review your skin and health history, and set realistic expectations together. For corrective skin treatments, we’ll also recommend a personalized treatment plan and provide a custom quote. Your service may be reserved once your consultation is complete and approved.